I am unable to download the free trial
I have downloaded the installer but it tells me there is no internet connection
Where do I find my Product Code
Where do I get my Activation Key
Why do I have to activate MT1
I tried to activate MT1 but I don't have internet access
I can not find the export to iTunes button in MT1
Import a Word Document does not appear in the Common Tasks list
I am having a problem import my emails

I am unable to download the free trial

• Please check that your firewall, and make sure it is not blocking your access

I have downloaded the installer but it tells me there is no internet connection

• Please check that your firewall, and make sure it is not blocking your access

Where do I find my Product Code

• Your Product Code is on the back of the CD sleeve

Where do I get my Activation Key

• MT1 will ask you to activate it. When you are asked to activate, you will be asked for your product code, and then you will be sent to the activation web page where you will get the activation key.

Why do I have to activate MT1

• As MT1 is designed to work out of the box, we need to check that it is a valid version.

I tried to activate MT1 but I don't have internet access

• You will have to create an invalid license file, and email that to Support@MagneticTime.com. We will then send you a valid license file. To create an invalid license file, enter the key 'ABCD' as your activation key when you are asked to activate MT1. This will create an invalid license file located at "C:\Program Files\Common Files\MagneticTime\License.xml". Email this file to us at Support@MagneticTime.com, and we email you back a valid one back to you. Then over write the old one with this.

I can not find the export to iTunes button in MT1

• Please make sure that iTunes is installed.

Import a Word Document does not appear in the Common Tasks list

• Please make sure that Microsoft Word is installed.

I am having a problem import my emails

• Please make sure that you have Microsoft Outlook or Microsoft Outlook Express install. If you have both install please make sure that you have the correct one selected in the Application settings of MT1.